It's all about you
We have one over-riding aim; our commitment to providing you with the service and treatment that you would expect and deserve.
We believe you should always receive the most appropriate treatment in a way that is comfortable and safe, and that treatment should be of high quality and durability. As a private practice we are not constrained by external diktats, and as such we are always able to advise you on the best treatment options that are uniquely applicable to your individual needs. This means treatment plans are better tailored to your requirements and budget, the treatment is provided in a timely fashion and giving you as much time as is needed to do the job properly, and the outcome is more predictable and long-lasting.
Health & safety precautions
We would like to reassure our patients that all necessary precautions are taken to safeguard both patients and staff. We meet or exceed all national standards and guidelines. We have invested in the very latest equipment and training to ensure that we have the most effective cross-infection procedures, and disposable items are always used where possible.
We are a registered practice with the Care Quality Commission (CQC), having met all of their standards and requirements. We are also members of the national Independent Healthcare Advisory Services (IHAS), a further accreditation showing our commitment to the highest standards.
Our promise to you
As a practice committed to providing all of our patients with the best quality of care and personal attention, we promise that;
- You will receive a friendly and caring welcome to the practice
- You will always be treated with respect and courtesy
- We will listen very carefully to your concerns
- We will always strive to make your experience as comfortable as is possible
- You will always be told the cost of proposed dental treatment in advance
- We will do our absolute level best to keep to time
- We will keep up-to-date with our equipment and clinical skills
- We will meet or exceed standards on cross infection control and health and safety
- We will perform our very best standard of dental work for you at all times
- We will only use materials and dental laboratories that meet our standards
- You will always be given the full options available for dental treatment
- We will guarantee our dental work (subject to the terms and conditions)
- We will have in place quality control procedures to monitor our standards
- Any complaints will be acted upon without delay